Pathetic Service - do not keep to SLAs, expect you to still pay days out of SLA

I moved into a new place on the 1st of August. I requested re-connection at the new place on the 1st (and upgraded to 50/50). Advised it would take 7-14 days. Day 15 came and still nothing…requested update via WhatsApp. The agent said they will escalate….nothing. Only when I requested cancellation of contract did someone come back to me…..but annoyed me more because that agent didn’t have the correct details or the previous agent didn’t capture the correct details. So apparently the previous tenant’s line is still active, and needs to be cancelled first. Takes 21 days for the geniuses to figure that out. In the mean time i don’t have connections and still paying for a service a cannot use. Even went as far as to tell me that i must contact the previous tenant to get them to cancel the line. I don’t see why they can’t do it? If they can see the line is active. I told the agent i want to be credited for the days without connection that I’m paying for…agent says she will request it and it will be credited the ffg month. This morning they now request proof of address and advise that they will not credit me ….for their inconvenience. I get that for the 14 days they don’t need to credit me…but it’s now day 21 …what about the credit for the 7 days and counting…..absolutely pathetic I just lost it with them and said i want the service cancelled. I would rather pay the amount owing on the router and give the R10k annual fees to another operator