sS
stoney S
1 reviews | Active since Apr 2017
28 Sept 2021, 12:14
Pathetic service delivery
I had a 30/30 LTE connection with Supersonic that I cancelled on the 26th of July for a cancellation at the end of August. I got confirmation that the service will be cancelled 31 August 2021 and that the free router will be collected within the first week of September. The router was collected but I am still being billed for September and now also for October. After numerous calls to their call centre the Issue has not been resolved. No one seems to know what is going on. I am also been told that I cancelled after the 7th of August although I have proof that I send the cancellation request on 26 July. Pathetic service delivery.
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Replies (2)
Supersonic 's replyOfficial
28 Sept 2021, 12:16Good day Stoney S
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
Supersonic 's reply28 Sept 2021, 12:16
Official
Good day Stoney S
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
SN
sS
stoney S's updateReviewer Update
28 Sept 2021, 16:02O yes, the standard computerized reply. You should make an effort to teach your customer service people how to treat customers. I have been cut of while speaking to the first one. The second person could not help me and the third was sighing and thinking out excuses until the line went dead again. This is pathetic. Why could they not call me back if the issue was not resolved? Ok sir I will put you through to the correct department only to be left the 13th caller in line and then to be cut off again. Super or stupid?
sS
stoney S's update28 Sept 2021, 16:02
Reviewer Update
O yes, the standard computerized reply. You should make an effort to teach your customer service people how to treat customers. I have been cut of while speaking to the first one. The second person could not help me and the third was sighing and thinking out excuses until the line went dead again. This is pathetic. Why could they not call me back if the issue was not resolved? Ok sir I will put you through to the correct department only to be left the 13th caller in line and then to be cut off again. Super or stupid?