Pathetic service

WORSE SERVICE EVER!!!

I moved premises, I was told to give SuperSonic a call a month before I move homes so they can make sure everything is ready for my at my new place. (I work from home so internet is vital)

I phone Supersonic on the 1st of March stating that I’m moving to a new premises. They tell my that I need to phone 2 weeks before I move.

I phone then 2 weeks before on the 15 March. They tell my that they acknowledge my call and they will have everything ready.

1st of April I move into my new house, I call Supersonic and they tell my they are waiting for Vuma. I get into contact with Vuma and they tell me that they have no appointment with me today to install my line. Their next available slot is in 2 weeks.

SuperSonic even when given a months notice fail to secure a appointment with Vuma, fail to inform me that they didn’t even come to the new premises to see what needs to be done.

It’s now 2 weeks later ( 13th April) and Vuma finally comes out to tell me that they need to send out another team for installation.

I am at a loss of words at how pathetic this company is, I did everything by the book and I still get *****ed.

0/10 would not recommend