Pathetic Service / Cannot Activate a Debt Order

This is the worst service I have ever experienced. Consultants are absolutely pathetic and cannot assist with anything. Since June 2021 I have been trying to get Supersonic to activate my DEBT Order but it seems like they too useless too do it. I have emailed the billing and accounts department nevermind the consultants but it seems no one actually works there. In the last 24 hours I have spoken to 3 consultants and sent documentation through. I was promised to receive a email from a consultant who will assist me then immediately and still nothing. Every time one calls you hold on for at least 10minutes for them to take the call then you have to hold on another 10 minutes for them to assist you BUT they can't assist. I asked to speak to a supervisor hold on for 8 minutes to be told the supervisor says he can't talk now his busy. I know my account is not much money but don't offer a service and send demands for payment when your staff cannot even activate a debt order or assist a client. Shove your Supersonic