RB
Rodney B

1 reviews | Active since Oct 2014

19 Feb 2021, 12:03

Pathetic service

After waiting for way longer than the 7-14 days they promised for installation, the line was finally installed. Internet ran erratically for around two days and then died completely. No response to emails. No response to phone calls. No response to Whattsapp. After a week of trying to get a response, I cancelled the line and move to a different service provider.

Supersonic accounts failed to record the cancellation.

I'm now getting sms threatening to discontinue the service (that they never provided in the first place) and take legal action for months of unprovided service.

This has to be the most pathetic services provider that I've ever had the misfortune to come across. I'm amazed that they are still in business.

0
Replies (2)
Supersonic
Supersonic 's reply19 Feb 2021, 12:42
Official
Good day Rodney, 

My sincere apology for the services you have been receiving. Please note I will be in contact with the relevant departments to get this resolved.

Kindest Regards,
Joshua
RB
Rodney B's update19 Feb 2021, 13:07
Reviewer Update
Great, I've received a response.
They've added another 3139.94 the bill
Total charge for two days poor internet connection is now R4,933.49

PATHETIC !!!