Pathetic service!!!!!!!!!!!

SUPERSONICS service is horrible, I have 2 Fibre lines at supersonic installation of the first line was all good had no issues. Installation of the second line it has been almost 2 to 3 months and nothing has been done. i have wasted more money trying to call the call centre and being transferred from one department to the next or just having them drop the call on me. You ask to speak to a manager and get told by one advisor by the name of Charity that all managers are on lunch at the same time ( how is this call centre run ? under the supervision of Redundant MANAGERS) i call back 5 minutes later request to speak to a manager and a adviser by the name of Zuma tells me all the managers are in a meeting. first on lunch and then in a meeting???????????? it seems as the advisers are trained to say this by there managers!!!! Says a lot about the company. i have been delaying making this complaint however iv had enough! as i called yet again 2 days ago and a adviser told me she will call me back with feedback and not a thing all Supersoniocs calls are recorded so i suggest they go and listen to the pathetic service they give there customers its draining!!!! i had them come install a fibre line for me and then 2 weeks later the delivery and activation of the router to be told that there is a error with the router and somebody will call me, the installation guy left. no calls no feedback i had to call in to be messed around for a month being pushed from pillar to post with no feedback. i laid a complaint on supersonics website to my surprise no feedback, call, email to sort it out not a thing. Service is horrible and if i knew this i wouldn't have signed up again with you. i actually feel that i should rather cancel both lines and move to another company that values there clients and have proper agents and managers representing them. i begged and pleaded for assistance as my Grandson does online schooling with empty promises and to be treated like **** for something that i pay for