Pathetic service - avoid this company

Pathetic customer service. Supersonic never provide any communication and the onus is up the the customer to constantly call in and follow up on them. They don’t provide reference numbers to calls most likely disappear into a black hole. Their reponse is always ‘your call has been escalated’ and nothing ever gets done.

Firstly, they were very late on delivery, then had set the delivery address incorrectly. Then I was informed that my line would take 1 hour to activate, that didn’t happen. Called in again (as mentioned above, they don’t ever get back to you) and was then told that the line would take 24 hours to become active. 4 days later and the line is still not active. On a call with supersonic right now and the call center agent is unable to provide any explanation,so has just put me on hold (been on hold for 15 minutes already and counting)