1 reviews | Active since Oct 2017
Pathetic service and debiting me 3k+ without authorization
I have been a supersonic customer for just about 8 months. I have signed up for a LTE package which my area doesnt even cover but they signed me up anyway. The signal since has been a pain but ww kept complaining and half the time it never even worked or worked with pathetic speed which no one could fix.
Ive got an sms saying i owe supersonic 3000+ rands for 8 months of service as they were not invoicing me from day 1. I have not noticed because i asked them to debit me for it and i never checked my debit orders to see if it wasnt or was coming off as i assumed it would have because its a prepaid service and if i dont pay they wont provide a service. So i assumed it was coming off my credit card all this time. Ive gotten an sms forcing 3000+ rands at one go off me and a force debit order sms was sent to me without any notification until i got in touch with them. They processed an amount of money off my card without me knowing and who would just have 3k sitting there waiting for someone during this trying times.
Ive asked for multiple calls and requests to terminate this account and to date no one has ever bothered to call me.
Thank you. This is your case number: CAS-***-F6H7G7 regarding cancellation
This is all i got from 2nd april and grief. As a customer i feel it is ******* for you to debit me an amount we have not agreed on together and by processing a debit order on my card is ***** and ******* activity my the company.
If you as a business forgot to invoice me it is not my problem i will not be responsible for ********* behaviour and would not stand for this.
I have sent an email to ICASA and i would expect that im not contractually obliged to your business which makes me not responsible for you providing a service with no payment.
Ive never got a call or sms or email stating i wasnt being billed. Ive been in touch with this business month on month and no one ever flagged me or the business about this so this is not my problem.
I refuse to deal with a company that wishes to make their faults the problem of the consumer and i refuse to deal with a bunch of **********.
I as a consumer has a right to take this further if not resolved timeously. If you also don't fetch your modem ill chuck it in the bin as I've asked for a cancellation a while ago and no one is assisting.
Supersonic is a a waste of time and i believe they should be fully responsible for this and take full liability of not charging me when they should have. I would love to speak to an Exec complaints team member asap before i go to ICASA and the ombudsmen.
Nomsa ndlovu
Johannesburg
Ive never spoken to someone and had such a horrific experience. I will never deal with your company again!
She refuses to listen to me yet me explaining my problem in full detail. She seems to be working from home and has the worst attitude and kept fraustrating me and speaking over me which lead to me getting very upset. Says she doesnt understand my issue. How do u have reps who cannot articulate and understand a problem. She comes back after me asking for a manager and says hello sir and then her phone rings and she forces me on hold with out notification and enjoys a good old talk with who ever was phoning her saying no managers are working on a public holiday. Which i cant understand how staff work without supervision. Either she talking to a friend or a manager who refuses to take the call over. This lie of no managers are available must stop!
I refuse to speak to front line agents i want someone who speaks english and can understand english and articulate in a decent way.
I have emailed ICASA and will keep going forward as you show no remorse to customers giving an inexperienced agent who have no billing experience to save a customer from leaving!
Shows me the caliber of people you hire. I refuse to speak to anyone who cannot understand english.
Nomsa ndlovu
Johannesburg
Ive never spoken to someone and had such a horrific experience. I will never deal with your company again!
She refuses to listen to me yet me explaining my problem in full detail. She seems to be working from home and has the worst attitude and kept fraustrating me and speaking over me which lead to me getting very upset. Says she doesnt understand my issue. How do u have reps who cannot articulate and understand a problem. She comes back after me asking for a manager and says hello sir and then her phone rings and she forces me on hold with out notification and enjoys a good old talk with who ever was phoning her saying no managers are working on a public holiday. Which i cant understand how staff work without supervision. Either she talking to a friend or a manager who refuses to take the call over. This lie of no managers are available must stop!
I refuse to speak to front line agents i want someone who speaks english and can understand english and articulate in a decent way.
I have emailed ICASA and will keep going forward as you show no remorse to customers giving an inexperienced agent who have no billing experience to save a customer from leaving!
Shows me the caliber of people you hire. I refuse to speak to anyone who cannot understand english.
It's been over 1 and a half year and not a single follow up and guess what I totally forgot your company existed. This is a total disgrace to the industry. I'll be texting your CEO on linked in if I don't get a resolution within 3 Business days and asking him to come up with a resolution to this problem since his useless team he hired cannot do it so he should now be dealing with customers!
It's been over 1 and a half year and not a single follow up and guess what I totally forgot your company existed. This is a total disgrace to the industry. I'll be texting your CEO on linked in if I don't get a resolution within 3 Business days and asking him to come up with a resolution to this problem since his useless team he hired cannot do it so he should now be dealing with customers!