Pathetic service again with cancellation

After placing an order and not hearing anything for over a month I tried to cancel my order

The service has been as useless with cancellation as it was with placing the order

I got an auto email saying the order will be cancelled within 72 hours and yet my order is still active

Customer service agents say I need to wait a month however no services have been offered to me as yet so I don’t know what’s the need to wait a month

I keep hearing the same empty promises

A manager will call you today Your order has been escalated The cancellation is in progress

This is disgusting service and I feel as if I am being held strung along

I am unable to request new fibre as apparently supersonic have reserved the line

I need a resolution ASAP and nobody from the company is willing to help