Pathetic Service

I’m writing to raise a formal complaint about the ongoing internet outage at my property, which has now lasted four days – from 13/05/2025 to date. Despite being on an active service plan and up to date with payments, I have been left without any connectivity and with no clear updates from your team.

This disruption has had a serious impact on my ability to work and manage daily responsibilities. I’ve contacted your support team multiple times, but so far I haven’t received a meaningful update or a timeframe for when the issue will be resolved.

I’d appreciate it if this matter could be escalated urgently. I also believe compensation is appropriate for the downtime, either through a refund or a bill adjustment, in line with your service policy.

I look forward to hearing from you soon.