AF
Andre F
1 reviews | Active since Dec 2016
02 Feb 2024, 09:10
Pathetic service!!
I've put though an upgrade request in January.
I was promised that it would be activated within 2-3 days. NOTHING Then I was informed it will only be activated beginning of the new month. NOTHING. Then I was promised at midnight. NOTHING.
My estate was so clever to make an exclusive FIBRE deal with Supersonic. So, I'm stuck.. Can somebody PLEASE help?
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
02 Feb 2024, 10:27Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply02 Feb 2024, 10:27
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
AF
Andre F's updateReviewer Update
02 Feb 2024, 11:18PLEASE CONTACT ME ASAP!!
AF
Andre F's update02 Feb 2024, 11:18
Reviewer Update
PLEASE CONTACT ME ASAP!!
AF
Andre F's updateReviewer Update
02 Feb 2024, 18:43Supersonic didn't reach out to me, I had to reach out to them. I was told my connection was upgraded. So, I spend an hour or so testing, just to conclude that yet again, another empty promise. Pathetic!
AF
Andre F's update02 Feb 2024, 18:43
Reviewer Update
Supersonic didn't reach out to me, I had to reach out to them. I was told my connection was upgraded. So, I spend an hour or so testing, just to conclude that yet again, another empty promise. Pathetic!
Supersonic 's replyOfficial
02 Feb 2024, 19:36Good day Andre, Thank you for reaching out to Supersonic. We apologize for the inconvenience caused. Kindly send us a direct message with your details for further assistance. Regards Supersonic Team.
Supersonic 's reply02 Feb 2024, 19:36
Official
Good day Andre, Thank you for reaching out to Supersonic. We apologize for the inconvenience caused. Kindly send us a direct message with your details for further assistance. Regards Supersonic Team.
AF
Andre F's updateReviewer Update
03 Feb 2024, 09:41I DID, NOBODY IS RESPONDING!!!
AF
Andre F's update03 Feb 2024, 09:41
Reviewer Update
I DID, NOBODY IS RESPONDING!!!
Supersonic 's replyOfficial
03 Feb 2024, 11:48Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this has been escalated to our project management team. they will give you a call and assist you.
Supersonic 's reply03 Feb 2024, 11:48
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this has been escalated to our project management team. they will give you a call and assist you.