Pathetic service
My complex was hit with a power surge and my fibre box and router was damaged, I got a written quote on a replacement , it’s been 2 weeks no as contact me with how long and when I will get a replacement, openserver as replaced the fibre box but you guys have no idea on how to treat a customer . The Watsapp line is absolutely pathetic and no urgency what so ever . Please advise how to cancel my subscription with yourl , because yourl truly frustrating
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Supersonic 's replyOfficial
23 Sept 2023, 18:53Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team
Supersonic 's reply23 Sept 2023, 18:53
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team
's updateReviewer Update
26 Sept 2023, 13:41So now I have a lady precious call me , she now advise me that I need to pay R1500 for a new router and for tech to come to my place and reconfigure, I really don’t mind paying for the router but for my own service provider to charge me to reconfigure is absurd I have been with yourl for so many years and this is how you treat customers . Please cancel my service and I will go with other provider that shows some kind of concern
's update26 Sept 2023, 13:41
Reviewer Update
So now I have a lady precious call me , she now advise me that I need to pay R1500 for a new router and for tech to come to my place and reconfigure, I really don’t mind paying for the router but for my own service provider to charge me to reconfigure is absurd I have been with yourl for so many years and this is how you treat customers . Please cancel my service and I will go with other provider that shows some kind of concern