Pathetic Service

So here I go agian. Month 9 that I receive a invoice from this usless company....... and still no service...... they were supposed to have sorted this within a week.... its been 3 weeks and still no resolution. this is the responce i get

"Good morning thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused, please hang in there while l check your account.

Warm regards WN

How long am I suppose to hang

Pathetic service