WL
Wylen L
1 reviews | Active since Sept 2018
24 May 2022, 16:03
Pathetic service
I have been sending emails since January this year to cancel my account and only to find out my account is still active. Whose gona pay for all my bank charges for unpaid debit orders. Please can a manager call me and cancel my a count
Helpful (0)
Replies (13)0
Replies (13)
Supersonic 's replyOfficial
24 May 2022, 16:07Thank you for stopping by. Kindly forward us a direct message so we can urgently attend to your query.
Supersonic 's reply24 May 2022, 16:07
Official
Thank you for stopping by. Kindly forward us a direct message so we can urgently attend to your query.
WL
Wylen L's updateReviewer Update
24 May 2022, 16:46I would like my account canceled effective end of March. I paid up until March and sent emails for my account t to be canceled in March,yet I am still receiving bill statements and only to find out that my account is still active when I called the call center today. The agent could not assist me and did not want to put me through a manager
WL
Wylen L's update24 May 2022, 16:46
Reviewer Update
I would like my account canceled effective end of March. I paid up until March and sent emails for my account t to be canceled in March,yet I am still receiving bill statements and only to find out that my account is still active when I called the call center today. The agent could not assist me and did not want to put me through a manager
Supersonic 's replyOfficial
24 May 2022, 16:57Good day Wylen, thank you for reaching out to Supersonic, you're through to Erin. Could you kindly send me your Id Number along with Email Address so I can access your account and I will assist as best I can. We do apologize for any inconvenience caused to this regard.
Supersonic 's reply24 May 2022, 16:57
Official
Good day Wylen, thank you for reaching out to Supersonic, you're through to Erin. Could you kindly send me your Id Number along with Email Address so I can access your account and I will assist as best I can. We do apologize for any inconvenience caused to this regard.
Supersonic 's replyOfficial
24 May 2022, 17:05Hi Wylen, can you see my messages?
Supersonic 's reply24 May 2022, 17:05
Official
Hi Wylen, can you see my messages?
WL
Wylen L's updateReviewer Update
24 May 2022, 17:07I did send my ID number and email
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Wylen L's update24 May 2022, 17:07
Reviewer Update
I did send my ID number and email
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Wylen L's updateReviewer Update
24 May 2022, 17:07*** and ***
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Wylen L's update24 May 2022, 17:07
Reviewer Update
*** and ***
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Wylen L's updateReviewer Update
24 May 2022, 17:08How are you sending messages
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Wylen L's update24 May 2022, 17:08
Reviewer Update
How are you sending messages
Supersonic 's replyOfficial
24 May 2022, 17:15Thank you for the details provided, I will revert soonest.
Supersonic 's reply24 May 2022, 17:15
Official
Thank you for the details provided, I will revert soonest.
Supersonic 's replyOfficial
24 May 2022, 17:23I see a cancellation case has been generated today. I will update the case on my end and mark the request for cancellation urgent.
Supersonic 's reply24 May 2022, 17:23
Official
I see a cancellation case has been generated today. I will update the case on my end and mark the request for cancellation urgent.
Supersonic 's replyOfficial
24 May 2022, 17:37Hi Wylen, please note that I am busy completing the cancellation case so that it can be sent off to cancellations, I am just gathering the usage from Jan to date which could take some time but it is being done. For now, is there anything else I could assist with at this stage?
Supersonic 's reply24 May 2022, 17:37
Official
Hi Wylen, please note that I am busy completing the cancellation case so that it can be sent off to cancellations, I am just gathering the usage from Jan to date which could take some time but it is being done. For now, is there anything else I could assist with at this stage?
WL
Wylen L's updateReviewer Update
24 May 2022, 18:12Thank you for the assistance
WL
Wylen L's update24 May 2022, 18:12
Reviewer Update
Thank you for the assistance
Supersonic 's replyOfficial
24 May 2022, 18:18Hi Wylen, please see ref for cancellation request CAS-***-T3K1D6 if you do need any assistance in the future, don't hesitate to let us know. Many thanks,
Supersonic 's reply24 May 2022, 18:18
Official
Hi Wylen, please see ref for cancellation request CAS-***-T3K1D6 if you do need any assistance in the future, don't hesitate to let us know. Many thanks,
WL
Wylen L's updateReviewer Update
24 May 2022, 18:56Thank you, will the account be canceled end of March. I paid up until March
WL
Wylen L's update24 May 2022, 18:56
Reviewer Update
Thank you, will the account be canceled end of March. I paid up until March