GS
Gehrard S
1 reviews | Active since May 2020
16 Jul 2023, 13:14
Pathetic service
Internet down for more than 24 hours in Pamula Park area. Minimal feedback on Facebook, no direct comms from Supersonic. Feedback on Facebook is by the fiber vendor; in language that makes no sense. Queries are not addressed. When called the Supersonic customer line, agent took down my details and said will call back with feedback. This was 5 hours ago and still no feedback.
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Replies (3)
Supersonic 's replyOfficial
16 Jul 2023, 13:20Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply16 Jul 2023, 13:20
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
GS
Gehrard S's updateReviewer Update
16 Jul 2023, 13:23With all due respect, an apology is insufficient. Get the problem resolved and improve your customer comms.
GS
Gehrard S's update16 Jul 2023, 13:23
Reviewer Update
With all due respect, an apology is insufficient. Get the problem resolved and improve your customer comms.
Supersonic 's replyOfficial
16 Jul 2023, 13:27Kindly note Frogfoot engineers are working on securing a resolution.
Supersonic 's reply16 Jul 2023, 13:27
Official
Kindly note Frogfoot engineers are working on securing a resolution.