Pathetic Service!!! - 4-5 weeks and NO RESOLUTION!!!

I have had intermittent connectivity issues with Supersonic Fixed Home LTE and this has been ongoing, since I reported the incident over 4 weeks ago. The service and feedback to customer by Supersonic is shocking.

On Saturday, the 7th of December 2024, I called the customer contact number once again as it had been a weeks since I had provided the required feedback (gps location) and I had not heard back from any technician nor was the issue resolve. I was advised that the matter was sent to MTN for investigation. Since Saturday, I have not received any update and I am still experiencing the same connectivity issues.

On Monday, the 9th of December 2024, I sent an email to the complaints email address (***) and, to date, have not received a response nor have a I received a phone call or feedback advising that the complaint will be looked into. I sent a follow-up email to the Supersonics, so-called, complaints email address 2 days later, on the 11 th of December and have yet to receive a response.

Today, Thursday the 12th of December, I made contact with Supersonic once again, only to be told that they will get a technician to make contact with me that they don't see any feedback from MTN.

I have had enough of this, pure lack of customer service. I am extremely frustrated and have had to spend approximately R 1000 over the last 4 weeks or more i purchasing data, because of Supersonic - there is just not urgency in the matter.