Pathetic service

I have registered at my. Southgate for installation of fibre vuma or whatever.i gave them my information including address .I was then told to make payment of R399 .which I did says ago .hardly staff coming back for personal acknowledgement . instead I couldn't get through on the number provided so I opted for WhatsApp number where it looks like it's auto machine which gives random answers.I had a reason to want to install and had I known of the service I would have opted for different service provider. till dat no one came and explain how this thing work.no installation.no communication no nothing just my money deposited and an email asking me to pay .this is frustrating as it is affecting level of my work where I was supposed to be working from home but now find myself working from one mall to the other .

Regards Frustrated community member