NB
Natashya B
1 reviews | Active since Apr 2020
24 Apr 2020, 13:23
Pathetic service
Their customer service is pathetic. App**** for 200GB package last Thursday, sent confirmation of this via Whatsapp on Monday said they would send email with payment details. Called again on Tuesday no luck. On Wednesday I called and got hold of their banking details, made an immediate deposit. Had to call again today to find out about the delivery and finally got an email confirming delivery within 3-5 days. So many of us are depending on them since we are working from home during the lockdown. And please could you discontinue your Whatsapp service it is clearly not working. Hope I am not going to wait another 5 days for delivery. Thanks to Paul for finally getting this sorted for me.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
24 Apr 2020, 14:48Hello Natashya,
I see at the end of your review you say you have been assisted? If i am reading this incorrectly kindly advise.
Regards,
Sandra
I see at the end of your review you say you have been assisted? If i am reading this incorrectly kindly advise.
Regards,
Sandra
Supersonic 's reply24 Apr 2020, 14:48
Official
Hello Natashya,
I see at the end of your review you say you have been assisted? If i am reading this incorrectly kindly advise.
Regards,
Sandra
I see at the end of your review you say you have been assisted? If i am reading this incorrectly kindly advise.
Regards,
Sandra
NB
Natashya B's updateReviewer Update
24 Apr 2020, 15:48Hi Sandra
Not even an apology from your side - poor customer service. Paul sent my details to the sales/courier department this morning, I then subsequently received an email that stated that the delivery will take place within 3-5 working days. If you were my client I would have expedited this sale and informed the client that the item will delivered either tomorrow/Monday. I have been struggling for more than a week to get you guys to action this sale and now I have to wait another week for delivery. Come on - really!
If you cant deliver by Monday I would like to have an immediate refund.
Not even an apology from your side - poor customer service. Paul sent my details to the sales/courier department this morning, I then subsequently received an email that stated that the delivery will take place within 3-5 working days. If you were my client I would have expedited this sale and informed the client that the item will delivered either tomorrow/Monday. I have been struggling for more than a week to get you guys to action this sale and now I have to wait another week for delivery. Come on - really!
If you cant deliver by Monday I would like to have an immediate refund.
NB
Natashya B's update24 Apr 2020, 15:48
Reviewer Update
Hi Sandra
Not even an apology from your side - poor customer service. Paul sent my details to the sales/courier department this morning, I then subsequently received an email that stated that the delivery will take place within 3-5 working days. If you were my client I would have expedited this sale and informed the client that the item will delivered either tomorrow/Monday. I have been struggling for more than a week to get you guys to action this sale and now I have to wait another week for delivery. Come on - really!
If you cant deliver by Monday I would like to have an immediate refund.
Not even an apology from your side - poor customer service. Paul sent my details to the sales/courier department this morning, I then subsequently received an email that stated that the delivery will take place within 3-5 working days. If you were my client I would have expedited this sale and informed the client that the item will delivered either tomorrow/Monday. I have been struggling for more than a week to get you guys to action this sale and now I have to wait another week for delivery. Come on - really!
If you cant deliver by Monday I would like to have an immediate refund.
NB
Natashya B's updateReviewer Update
24 Apr 2020, 15:49 Hi Sandra
Not even an apology from your side - poor customer service. Paul sent my details to the sales/courier department this morning, I then subsequently received an email that stated that the delivery will take place within 3-5 working days. If you were my client I would have expedited this sale and informed the client that the item will delivered either tomorrow/Monday. I have been struggling for more than a week to get you guys to action this sale and now I have to wait another week for delivery. Come on - really!
If you cant deliver by Monday I would like to have an immediate refund.
Not even an apology from your side - poor customer service. Paul sent my details to the sales/courier department this morning, I then subsequently received an email that stated that the delivery will take place within 3-5 working days. If you were my client I would have expedited this sale and informed the client that the item will delivered either tomorrow/Monday. I have been struggling for more than a week to get you guys to action this sale and now I have to wait another week for delivery. Come on - really!
If you cant deliver by Monday I would like to have an immediate refund.
NB
Natashya B's update24 Apr 2020, 15:49
Reviewer Update
Hi Sandra
Not even an apology from your side - poor customer service. Paul sent my details to the sales/courier department this morning, I then subsequently received an email that stated that the delivery will take place within 3-5 working days. If you were my client I would have expedited this sale and informed the client that the item will delivered either tomorrow/Monday. I have been struggling for more than a week to get you guys to action this sale and now I have to wait another week for delivery. Come on - really!
If you cant deliver by Monday I would like to have an immediate refund.
Not even an apology from your side - poor customer service. Paul sent my details to the sales/courier department this morning, I then subsequently received an email that stated that the delivery will take place within 3-5 working days. If you were my client I would have expedited this sale and informed the client that the item will delivered either tomorrow/Monday. I have been struggling for more than a week to get you guys to action this sale and now I have to wait another week for delivery. Come on - really!
If you cant deliver by Monday I would like to have an immediate refund.