Hellopeter
Share Your Experience
GM
Godfrey M

1 reviews | Active since Jul 2020

08 Jun 2021, 09:41

Pathetic Service

14 days later after i complained sent mails & made calls still been ignored, you really don't value your clients, after such a healthy relationship & good service for some time i now think it's time i part ways with supersonic your service is beyond horrible.

0
Replies (3)
Supersonic
Supersonic 's reply08 Jun 2021, 16:01
Official
Good day Godfrey. 
I apologise for the frustration caused. Kindly allow me a moment to look into your query and I will provide feedback. 
Kind regards, Nonhlanhla
GM
Godfrey M's update10 Jun 2021, 11:15
Reviewer Update
We on the 10th of June how's that possible that i pay for may & June if we are still in June?????
GM
Godfrey M's update11 Jun 2021, 17:27
Reviewer Update
You even ignore clients on hellopeter, after you promised to send me a credit note which did not happen instead i received a link to pay the full amount i'm disputing which i did and as per your sms i did not have to call the call center and after making payment i received confirmation that services were restored and guess what 9 hours later mu router is still offline i spent 9 minutes on the line with clueless people 1 said I'm active the other said I'm still suspended, what kind of business are you running there? The service used to be great now it's despicable. The only thing your consultants know is will escalate or will call back. Nxa