AD
Aasif D
1 reviews | Active since Mar 2021
25 Mar 2021, 10:10
Pathetic service
I placed an order on the 20th of feb and I am yet to receive a call from anyone at supersonic regarding my order
The only time there has been any feedback or progress is when I call in to ask what is going on
My case has been escalated multiple times and still no feedback given
I have been promised calls from managers and project managers but yet I still wait
The service is pathetic and I am still unable to connect
I would have thought customer experience was valued so much more but sadly it’s not
I’d never recommend this service provider to anyone
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
25 Mar 2021, 11:19Good day, Aasif,
My sincere apology for the inconvenience and delays caused. I will be in contact with the relevant departments to get this resolved.
Kindest Regards,
joshua
My sincere apology for the inconvenience and delays caused. I will be in contact with the relevant departments to get this resolved.
Kindest Regards,
joshua
Supersonic 's reply25 Mar 2021, 11:19
Official
Good day, Aasif,
My sincere apology for the inconvenience and delays caused. I will be in contact with the relevant departments to get this resolved.
Kindest Regards,
joshua
My sincere apology for the inconvenience and delays caused. I will be in contact with the relevant departments to get this resolved.
Kindest Regards,
joshua
AD
Aasif D's updateReviewer Update
31 Mar 2021, 15:07Hi Joshua
There is no need to call me as I cancelled my order however I’m struggling to get feedback on when this will be actioned
Once again pathetic service. Nobody can give me an answer on when my order will be cancelled.
This is important because I need to apply for fibre with another service provider
I need a resolution asap
There is no need to call me as I cancelled my order however I’m struggling to get feedback on when this will be actioned
Once again pathetic service. Nobody can give me an answer on when my order will be cancelled.
This is important because I need to apply for fibre with another service provider
I need a resolution asap
AD
Aasif D's update31 Mar 2021, 15:07
Reviewer Update
Hi Joshua
There is no need to call me as I cancelled my order however I’m struggling to get feedback on when this will be actioned
Once again pathetic service. Nobody can give me an answer on when my order will be cancelled.
This is important because I need to apply for fibre with another service provider
I need a resolution asap
There is no need to call me as I cancelled my order however I’m struggling to get feedback on when this will be actioned
Once again pathetic service. Nobody can give me an answer on when my order will be cancelled.
This is important because I need to apply for fibre with another service provider
I need a resolution asap