mL
malesela L

1 reviews | Active since Dec 2018

07 Mar 2022, 22:54

Pathetic serice

This is the worst company ever. I have unsubscribed from their homebrand LTE few months ago and confirmation email was received that it has been canceled but they still trying to debit me on monthly basis, sometimes I have to reverse it or if there is no funds in the account I get charged by bank

0
Replies (4)
Supersonic
Supersonic 's reply08 Mar 2022, 08:34
Official
Good day Malesela,
Thank you for reaching out to Supersonic and our sincere apologies for the frustration caused.
I have asked our cancellations department to urgently give you feedback regarding your cancellation request.
Kind regards,
AM
Supersonic
Supersonic 's reply08 Mar 2022, 10:11
Official
Good Day

Thank you for reaching out to supersonic, we would like to sincerely apologies for any inconvenience caused. 
I will have a look at your account and make sure that whatever is happening is sorted out.

Regards
J.M (Supersonic)
mL
malesela L's update25 Mar 2022, 17:10
Reviewer Update
You still tried to debit my account, Oumbds is next for you
mL
malesela L's update25 Apr 2022, 16:14
Reviewer Update
May I please get a call from manager, I need an explanation why do you still have my account details on your billing system. Why am I still getting this: "Supersonic has submitted a debit order of R599.00 against account: *****027719 with reference SUPERSONIC on 2022-04-25. Netcash"? This is bull****, since last year but you still failing to solve this stupid query