LP
Leanne P
1 reviews | Active since Oct 2020
22 Jan 2021, 15:16
PATHETIC POOR SERVICE - INCLUDING MANAGEMENT
POOR POOR SERVICE
you hold on for 20 minutes, consultants working from home cant escalate queries ongoing for two weeks to managers.
Francis Technical manager promises to call you ! doesn't im expected to pay for my upgraded line...
But still no upgraded line - PATHETIC
hey who needs business in times like these?!?!
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Replies (1)LP
Leanne P's updateReviewer Update
25 Jan 2021, 13:43Dear Sandra
how about your call me on ***
Or speak to Francis - Manager in Technical ( NEVER!!) returns calls as we speak im holding for 49.55 min earlier i put down after 40 minutes. you cant rely on these people calling you back.
Mopane Mamabolo ( project manager of installations ) is to important to speak to people or action anything .
i was promised my 50/50 line would be installed no later then 25 booked placed on 09.01.2021 still nothing, then they think its a new line, then its activated but its not....
today i receive this message?
Dear Customer, Awesome news! Your product change to FF Monthly Uncapped 100/100 Mbps @ R 1195 is now active. WhatsApp queries: ***. The supersonic Team.
Clearly during this COVID period you have not need to take care of your clients do you? cancellations are just easier??????
52.35 and im still holding.....................
are you going to pay the cell phone bills too?
how about your call me on ***
Or speak to Francis - Manager in Technical ( NEVER!!) returns calls as we speak im holding for 49.55 min earlier i put down after 40 minutes. you cant rely on these people calling you back.
Mopane Mamabolo ( project manager of installations ) is to important to speak to people or action anything .
i was promised my 50/50 line would be installed no later then 25 booked placed on 09.01.2021 still nothing, then they think its a new line, then its activated but its not....
today i receive this message?
Dear Customer, Awesome news! Your product change to FF Monthly Uncapped 100/100 Mbps @ R 1195 is now active. WhatsApp queries: ***. The supersonic Team.
Clearly during this COVID period you have not need to take care of your clients do you? cancellations are just easier??????
52.35 and im still holding.....................
are you going to pay the cell phone bills too?
LP
Leanne P's update25 Jan 2021, 13:43
Reviewer Update
Dear Sandra
how about your call me on ***
Or speak to Francis - Manager in Technical ( NEVER!!) returns calls as we speak im holding for 49.55 min earlier i put down after 40 minutes. you cant rely on these people calling you back.
Mopane Mamabolo ( project manager of installations ) is to important to speak to people or action anything .
i was promised my 50/50 line would be installed no later then 25 booked placed on 09.01.2021 still nothing, then they think its a new line, then its activated but its not....
today i receive this message?
Dear Customer, Awesome news! Your product change to FF Monthly Uncapped 100/100 Mbps @ R 1195 is now active. WhatsApp queries: ***. The supersonic Team.
Clearly during this COVID period you have not need to take care of your clients do you? cancellations are just easier??????
52.35 and im still holding.....................
are you going to pay the cell phone bills too?
how about your call me on ***
Or speak to Francis - Manager in Technical ( NEVER!!) returns calls as we speak im holding for 49.55 min earlier i put down after 40 minutes. you cant rely on these people calling you back.
Mopane Mamabolo ( project manager of installations ) is to important to speak to people or action anything .
i was promised my 50/50 line would be installed no later then 25 booked placed on 09.01.2021 still nothing, then they think its a new line, then its activated but its not....
today i receive this message?
Dear Customer, Awesome news! Your product change to FF Monthly Uncapped 100/100 Mbps @ R 1195 is now active. WhatsApp queries: ***. The supersonic Team.
Clearly during this COVID period you have not need to take care of your clients do you? cancellations are just easier??????
52.35 and im still holding.....................
are you going to pay the cell phone bills too?