PATHETIC, non existent client service from SUPERSONIC

Absolutely pathetic non existent client service from day one and trying to cancel is even worse. Cancellation sent through beginning of Feb and after numerous follow ups with no response and eventually someone was willing to assist only then to get attitude and proof of the request required. After forwarding the proof i then got laughed at because the consultant said how is this proof when there is no date on the email, this was his fault as couldnt see the obvious date on the email. I then get a call back the next day only to find out that i have to pay R1000+ in order to cancel because of the claw back period, what i dont understand is that Supersonic never did the installation at my premises as the fiber was migrated to them (biggest mistake ever). I don't have a R1000 to through away just to cancel so the only choice i have is to stay with the worst ISP around. Service has always been non existent and the client portal is useless which they clearly wasted money developing. Another indication of not being client centric is that the client is expected to cover the cost of returning the router to which I add is terrible. I sent a few requests for the exact sections in the terms and conditions stating what the claw back entails and how it is calculated. This level of service in an industry that is flooded with ISP's is a terrible business model although I suppose the cancellation costs keeps them afloat.