Pathetic ISP
Ever since Supersonic has taken over from Nepic my line is VERY unstable. At or a little after 18h00 at night I can no longer stream ANYTHING because my speed drops to below 2mbps on a 8mbps line. This is PATHETIC to say the least and I NEVER had this problem with Nepic. Why are you throttling my uncapped unshaped line from 18h00 to 20h30. And do not tell me it is because of peak hours because during the day my internet connection randomly stops working as well. I have placed numerous phone calls to the technicians and all I get is that there are problems in the area. These problems are too consistent to be happening for the last two months. If these problems have not been sorted out by now you need to hire competent technicians because they clearly don't know what they are doing or you have oversold your bandwidth and it this continues I will be changing my ISP once the fibre has been installed to a different one. I cannot recommend this ISP to ANYONE!
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
25 Oct 2020, 21:22 Hello Dylan,
Apologies for this. May you please provide your account number so that I can escalate the issue to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Sandra
Apologies for this. May you please provide your account number so that I can escalate the issue to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Sandra
Supersonic 's reply25 Oct 2020, 21:22
Official
Hello Dylan,
Apologies for this. May you please provide your account number so that I can escalate the issue to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Sandra
Apologies for this. May you please provide your account number so that I can escalate the issue to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Sandra
's updateReviewer Update
28 Oct 2020, 07:59You now have my account number and it has been days since I reported all this and I still have not been contacted by phone or any update here. What is going on?
's update28 Oct 2020, 07:59
Reviewer Update
You now have my account number and it has been days since I reported all this and I still have not been contacted by phone or any update here. What is going on?
Supersonic 's replyOfficial
28 Oct 2020, 11:59Thank you for the details Dylan - we will contact you shortly.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply28 Oct 2020, 11:59
Official
Thank you for the details Dylan - we will contact you shortly.
Regards,
Sandra
Regards,
Sandra
's updateReviewer Update
29 Oct 2020, 19:46I received a reply via email today telling me that you were unable to contact me and that you were looking into the problem. Please let me know when the issues have been dealt with so that I can start testing from my end. Thanks
's update29 Oct 2020, 19:46
Reviewer Update
I received a reply via email today telling me that you were unable to contact me and that you were looking into the problem. Please let me know when the issues have been dealt with so that I can start testing from my end. Thanks
Supersonic 's replyOfficial
29 Oct 2020, 21:10We will do Dylan.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply29 Oct 2020, 21:10
Official
We will do Dylan.
Regards,
Sandra
Regards,
Sandra
's updateReviewer Update
12 Nov 2020, 14:11Good day
It has been 2 weeks and I still do not have a reply as to what is happening with my connection. Has the problem even been looked into yet as I am still waiting for the confirmation to go ahead and begin testing the connection for stability. Until I receive that I am not going to be able to report back on any of the customer service experiences I have had regarding this matter other than negative ones.
Although, judging from all the reviews I have seen here on Hello Peter, I doubt that your customer service reputation means anything to you and neither does customer satisfaction.
As long as you get your money every month for not delivering the full service that we are paying for I guess who could blame you?
In the meantime, as you are unable to deliver the service that I signed up for and inconsistencies in the connection.
Can people please do their jobs?
It has been 2 weeks and I still do not have a reply as to what is happening with my connection. Has the problem even been looked into yet as I am still waiting for the confirmation to go ahead and begin testing the connection for stability. Until I receive that I am not going to be able to report back on any of the customer service experiences I have had regarding this matter other than negative ones.
Although, judging from all the reviews I have seen here on Hello Peter, I doubt that your customer service reputation means anything to you and neither does customer satisfaction.
As long as you get your money every month for not delivering the full service that we are paying for I guess who could blame you?
In the meantime, as you are unable to deliver the service that I signed up for and inconsistencies in the connection.
Can people please do their jobs?
's update12 Nov 2020, 14:11
Reviewer Update
Good day
It has been 2 weeks and I still do not have a reply as to what is happening with my connection. Has the problem even been looked into yet as I am still waiting for the confirmation to go ahead and begin testing the connection for stability. Until I receive that I am not going to be able to report back on any of the customer service experiences I have had regarding this matter other than negative ones.
Although, judging from all the reviews I have seen here on Hello Peter, I doubt that your customer service reputation means anything to you and neither does customer satisfaction.
As long as you get your money every month for not delivering the full service that we are paying for I guess who could blame you?
In the meantime, as you are unable to deliver the service that I signed up for and inconsistencies in the connection.
Can people please do their jobs?
It has been 2 weeks and I still do not have a reply as to what is happening with my connection. Has the problem even been looked into yet as I am still waiting for the confirmation to go ahead and begin testing the connection for stability. Until I receive that I am not going to be able to report back on any of the customer service experiences I have had regarding this matter other than negative ones.
Although, judging from all the reviews I have seen here on Hello Peter, I doubt that your customer service reputation means anything to you and neither does customer satisfaction.
As long as you get your money every month for not delivering the full service that we are paying for I guess who could blame you?
In the meantime, as you are unable to deliver the service that I signed up for and inconsistencies in the connection.
Can people please do their jobs?
's updateReviewer Update
29 Nov 2020, 10:27STILL NO REPLY AND THE INTERNET IS DOWN FOR 2 DAYS ALREADY
's update29 Nov 2020, 10:27
Reviewer Update
STILL NO REPLY AND THE INTERNET IS DOWN FOR 2 DAYS ALREADY