Pathetic excuse of an Internet service provider

I can’t keep coming back here for the same issue. You guys really need to rise to the occasion. My WiFi has been down. Spoke to a guy named VUMA KHANYILE, pathetic excuse of a technical pesonell with 0 customer care. You actually need to take him for training. He was downright rude after wasting an hour of my beautiful day ( you can do the math on how much I spent for that useless call). Last time the same thing happened, I had to come to this platform, and my case was resolved within 5 minutes ( liaised with JOSHUA CHINNIAH). I cannot be told to wait for 48 hours for useless escalations, for something that can be resolved within a few minutes. You guys better resolve this if you know what’s best for you.