LM
Lance M
1 reviews | Active since Dec 2021
27 Dec 2021, 15:38
Pathetic, don’t care about their clients
Pathetic support from supersonic, the not interested in helping their clients. They installed the RT and router on the 28th Nov and never worked, I was told they going send a tech out it’s been 4 weeks now and still no communication about when this will be sorted out…. To make it worse they send me a invoice for the services that doesn’t work…. Pathetic, useless don’t care about their clients
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Replies (2)
Supersonic 's replyOfficial
28 Dec 2021, 10:13Good day Lance.
Thank you for reaching out to Supersonic. My sincere apologies for the frustration caused. Kindly be advised that I will be looking into your activation query on your behalf.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. My sincere apologies for the frustration caused. Kindly be advised that I will be looking into your activation query on your behalf.
Kind regards,
Nonhlanhla
Supersonic 's reply28 Dec 2021, 10:13
Official
Good day Lance.
Thank you for reaching out to Supersonic. My sincere apologies for the frustration caused. Kindly be advised that I will be looking into your activation query on your behalf.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. My sincere apologies for the frustration caused. Kindly be advised that I will be looking into your activation query on your behalf.
Kind regards,
Nonhlanhla
LM
Lance M's updateReviewer Update
20 Jan 2022, 20:15Good day Nonhlanhla,
You gave me a call on the 28th of dec, stating you will get someone to give me call regarding my issue with the air fibre, it’s now the 20 Jan and still not one call from anyone regarding the issue, however I was charged for the service that I didn’t receive and service not working,
I cancelled the package and yet still no call, how serious is Supersonic about their clients or they just don’t care? It would be nice for someone me and really willing to assist and going above and beyond for me
You gave me a call on the 28th of dec, stating you will get someone to give me call regarding my issue with the air fibre, it’s now the 20 Jan and still not one call from anyone regarding the issue, however I was charged for the service that I didn’t receive and service not working,
I cancelled the package and yet still no call, how serious is Supersonic about their clients or they just don’t care? It would be nice for someone me and really willing to assist and going above and beyond for me
LM
Lance M's update20 Jan 2022, 20:15
Reviewer Update
Good day Nonhlanhla,
You gave me a call on the 28th of dec, stating you will get someone to give me call regarding my issue with the air fibre, it’s now the 20 Jan and still not one call from anyone regarding the issue, however I was charged for the service that I didn’t receive and service not working,
I cancelled the package and yet still no call, how serious is Supersonic about their clients or they just don’t care? It would be nice for someone me and really willing to assist and going above and beyond for me
You gave me a call on the 28th of dec, stating you will get someone to give me call regarding my issue with the air fibre, it’s now the 20 Jan and still not one call from anyone regarding the issue, however I was charged for the service that I didn’t receive and service not working,
I cancelled the package and yet still no call, how serious is Supersonic about their clients or they just don’t care? It would be nice for someone me and really willing to assist and going above and beyond for me