PP
Prinal P
1 reviews | Active since Feb 2021
03 Feb 2021, 07:24
PATHETIC CUSTOMER SERVICE - SUPERSONIC
Absolutely zero customer service. I must have called more than 10 times with regards to a new fibre line installation that I app**** for on the 19/01/2021. I left numerous messages for Supervisors / Managers / Team leaders to call me back. Nobody ever returns my calls. The consultants can never answer any of my questions and the consultants run around like a bunch of headless chickens and keep passing the buck to the next person / department. Worst company that I ever dealt with. They were running a promo where they provide uncapped LTE data whilst you wait for the fibre line installation. They never honoured that promotion.
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Replies (15)0
Replies (15)
Supersonic 's replyOfficial
03 Feb 2021, 09:30Good day Prinal P.
My sincere apology for the delay and inconvenience caused. Please note I will be in contact with the relevant department so we can get this resolved.
Kindest Regards,
Joshua
My sincere apology for the delay and inconvenience caused. Please note I will be in contact with the relevant department so we can get this resolved.
Kindest Regards,
Joshua
Supersonic 's reply03 Feb 2021, 09:30
Official
Good day Prinal P.
My sincere apology for the delay and inconvenience caused. Please note I will be in contact with the relevant department so we can get this resolved.
Kindest Regards,
Joshua
My sincere apology for the delay and inconvenience caused. Please note I will be in contact with the relevant department so we can get this resolved.
Kindest Regards,
Joshua
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Prinal P's updateReviewer Update
03 Feb 2021, 11:33Please, these responses are just for show! What are you going to resolve when you don't have any details?
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Prinal P's update03 Feb 2021, 11:33
Reviewer Update
Please, these responses are just for show! What are you going to resolve when you don't have any details?
PP
Prinal P's updateReviewer Update
03 Feb 2021, 11:58Thanks. Let's see how quick they resolve this.
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Prinal P's update03 Feb 2021, 11:58
Reviewer Update
Thanks. Let's see how quick they resolve this.
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Prinal P's updateReviewer Update
03 Feb 2021, 13:33This is for a new installation. There is no box installed yet. This is what I am trying to get Supersonic to do ( a new installation)
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Prinal P's update03 Feb 2021, 13:33
Reviewer Update
This is for a new installation. There is no box installed yet. This is what I am trying to get Supersonic to do ( a new installation)
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Prinal P's updateReviewer Update
03 Feb 2021, 13:51If 1 person (either the PMO / Co-Ordinator) from Supersonic can just take ownership of this and give me a call, this can be sorted out fairly quickly. However it seems like it's too much to ask.
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Prinal P's update03 Feb 2021, 13:51
Reviewer Update
If 1 person (either the PMO / Co-Ordinator) from Supersonic can just take ownership of this and give me a call, this can be sorted out fairly quickly. However it seems like it's too much to ask.
Supersonic 's replyOfficial
04 Feb 2021, 09:03Good morning Prinal.
My apology for the delayed response. Have you been contacted yet by the PMO agent?
Regards,
Joshua
My apology for the delayed response. Have you been contacted yet by the PMO agent?
Regards,
Joshua
Supersonic 's reply04 Feb 2021, 09:03
Official
Good morning Prinal.
My apology for the delayed response. Have you been contacted yet by the PMO agent?
Regards,
Joshua
My apology for the delayed response. Have you been contacted yet by the PMO agent?
Regards,
Joshua
PP
Prinal P's updateReviewer Update
04 Feb 2021, 09:17No. I have not receive any call from the PMO agent.
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Prinal P's update04 Feb 2021, 09:17
Reviewer Update
No. I have not receive any call from the PMO agent.
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Prinal P's updateReviewer Update
04 Feb 2021, 10:13Yes I received the email and its no different to the generic e-mails and feedback that have been receiving from Supersonic customer care consultants since I placed my order.
I was expecting a call from the PMO agent whereby they could provide me with timelines as I have waited long enough for this. Do I now have to wait anothe 7-14 days for the installation to be done ?
I was expecting a call from the PMO agent whereby they could provide me with timelines as I have waited long enough for this. Do I now have to wait anothe 7-14 days for the installation to be done ?
PP
Prinal P's update04 Feb 2021, 10:13
Reviewer Update
Yes I received the email and its no different to the generic e-mails and feedback that have been receiving from Supersonic customer care consultants since I placed my order.
I was expecting a call from the PMO agent whereby they could provide me with timelines as I have waited long enough for this. Do I now have to wait anothe 7-14 days for the installation to be done ?
I was expecting a call from the PMO agent whereby they could provide me with timelines as I have waited long enough for this. Do I now have to wait anothe 7-14 days for the installation to be done ?
Supersonic 's replyOfficial
04 Feb 2021, 10:26According to the PMO agent, the new order has been placed as they were under the impression that the ONT box was installed already which I had to clarify with them that this is a new installation. I will confirm with the PMO department for a time frame and for them to contact you.
Regards
Joshua
Regards
Joshua
Supersonic 's reply04 Feb 2021, 10:26
Official
According to the PMO agent, the new order has been placed as they were under the impression that the ONT box was installed already which I had to clarify with them that this is a new installation. I will confirm with the PMO department for a time frame and for them to contact you.
Regards
Joshua
Regards
Joshua
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Prinal P's updateReviewer Update
04 Feb 2021, 10:55Thanks
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Prinal P's update04 Feb 2021, 10:55
Reviewer Update
Thanks
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Prinal P's updateReviewer Update
05 Feb 2021, 09:51Hi Joshua, did you received a time frame from the PMO department ?
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Prinal P's update05 Feb 2021, 09:51
Reviewer Update
Hi Joshua, did you received a time frame from the PMO department ?
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Prinal P's updateReviewer Update
08 Feb 2021, 10:47Can I have feedback regarding my installation. Nobody has called me.
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Prinal P's update08 Feb 2021, 10:47
Reviewer Update
Can I have feedback regarding my installation. Nobody has called me.
PP
Prinal P's updateReviewer Update
11 Feb 2021, 08:51It seems like the person from Supersonic that is dealing with my account is not doing anything regarding the completion of my setup and Router delivery. It is an absolute nightmare to deal with Supersonic.
I was the 1 that has been chasing up with the fibre installation company to come and complete my installation. The team from supersonic did absolutely nothing and could not provide me with any constructive feedback despite my constant follow up with them.
My fibre line was installed on Tuesday this week. The line was tested and the installer confirmed that everything is okay. Once the installation was complete I sent Supersonic an email to notify them that the installation is complete and they can send their technicians with the router to come and set me up.
I followed up with Supersonic today and was told that they are still waiting for feedback from the Fibre company that did the installation. Despite my email confirmation I am still unsure what Supersonic is waiting for.
Supersoni is well aware of the challenges that I faced and I would have expected that they at least put priority on the last step of the process to ensure that I am up and running as soon as possible.
This is by far the worst company that I ever dealt with and would not recommend them. Once again Zero for customer service.
I was the 1 that has been chasing up with the fibre installation company to come and complete my installation. The team from supersonic did absolutely nothing and could not provide me with any constructive feedback despite my constant follow up with them.
My fibre line was installed on Tuesday this week. The line was tested and the installer confirmed that everything is okay. Once the installation was complete I sent Supersonic an email to notify them that the installation is complete and they can send their technicians with the router to come and set me up.
I followed up with Supersonic today and was told that they are still waiting for feedback from the Fibre company that did the installation. Despite my email confirmation I am still unsure what Supersonic is waiting for.
Supersoni is well aware of the challenges that I faced and I would have expected that they at least put priority on the last step of the process to ensure that I am up and running as soon as possible.
This is by far the worst company that I ever dealt with and would not recommend them. Once again Zero for customer service.
PP
Prinal P's update11 Feb 2021, 08:51
Reviewer Update
It seems like the person from Supersonic that is dealing with my account is not doing anything regarding the completion of my setup and Router delivery. It is an absolute nightmare to deal with Supersonic.
I was the 1 that has been chasing up with the fibre installation company to come and complete my installation. The team from supersonic did absolutely nothing and could not provide me with any constructive feedback despite my constant follow up with them.
My fibre line was installed on Tuesday this week. The line was tested and the installer confirmed that everything is okay. Once the installation was complete I sent Supersonic an email to notify them that the installation is complete and they can send their technicians with the router to come and set me up.
I followed up with Supersonic today and was told that they are still waiting for feedback from the Fibre company that did the installation. Despite my email confirmation I am still unsure what Supersonic is waiting for.
Supersoni is well aware of the challenges that I faced and I would have expected that they at least put priority on the last step of the process to ensure that I am up and running as soon as possible.
This is by far the worst company that I ever dealt with and would not recommend them. Once again Zero for customer service.
I was the 1 that has been chasing up with the fibre installation company to come and complete my installation. The team from supersonic did absolutely nothing and could not provide me with any constructive feedback despite my constant follow up with them.
My fibre line was installed on Tuesday this week. The line was tested and the installer confirmed that everything is okay. Once the installation was complete I sent Supersonic an email to notify them that the installation is complete and they can send their technicians with the router to come and set me up.
I followed up with Supersonic today and was told that they are still waiting for feedback from the Fibre company that did the installation. Despite my email confirmation I am still unsure what Supersonic is waiting for.
Supersoni is well aware of the challenges that I faced and I would have expected that they at least put priority on the last step of the process to ensure that I am up and running as soon as possible.
This is by far the worst company that I ever dealt with and would not recommend them. Once again Zero for customer service.
PP
Prinal P's updateReviewer Update
15 Feb 2021, 10:29Its almost a week since my Fibre line has been installed. This step was dependant on a the 3rd party. Now I would like to see who Supersonic shifts the blame to, for the router delivery & delay in setup.
PP
Prinal P's update15 Feb 2021, 10:29
Reviewer Update
Its almost a week since my Fibre line has been installed. This step was dependant on a the 3rd party. Now I would like to see who Supersonic shifts the blame to, for the router delivery & delay in setup.
PP
Prinal P's updateReviewer Update
15 Feb 2021, 19:53Nobody has contacted me and I'm still waiting for my router to be delivered and account activation
PP
Prinal P's update15 Feb 2021, 19:53
Reviewer Update
Nobody has contacted me and I'm still waiting for my router to be delivered and account activation