Pathetic customer service

There is nothing super about SuperSonic, i believe that is what their slogan should be. I have been waiting for over a month for fibre to be installed in my house, so the 7-14 days business is complete nonsense. I keep calling them to find out what the problem is and instead I get no help and the resolution time is just too bad. They say they will take my details down and call me back. even today, i am still waiting for them to call me back since from last week. The worst part of everything is that, i cancelled with Afrihost to go with them, which means installation and everything else is ready they do not have to do much but that alone has taken more than a month. I am very disappointed and angry because I am working from home and I have been buying so much data which has cost me a lot of money. This is not right!