SM
Sana M

1 reviews | Active since Aug 2019

09 Aug 2019, 11:48

Pathetic Customer Service

I am highly irritated at the lack of service I have received from Super Sonic and SADV . Super sonic being the Internet provider sent SADV to instal the Viber and they installed it in the kitchen without consulting me as I was not at home. Firstly I do not know What kind of *********** person would install internet in the kitchen of all places .

Then Super sonic came after and installed the router and they Even agreed that SADV was lazy and should have never installed fiber in the kitchen . The person then took pictures and send he will get them to come an rectify this . It’s been almost two months of fighting and me taking time out of my busy schedule to call and get this rectified with no avail . I’m disgusted with this Service . Super sonic always say they will revert back to and never do . Then Out of the blue I get a bill if R 2500 to move the fiber to a different location for someone’s incompetence. Never in my life have I experienced such pathetic service .

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Replies (1)
Supersonic
Supersonic 's reply12 Aug 2019, 14:37
Official
Hello Sana, 

We apologize profusely for the service that you have received. Somebody will be in touch shortly via email to assist. 

Warm regards, 
The Supersonic Team