GH
Godphrey H
1 reviews | Active since Nov 2017
30 Oct 2022, 18:57
Pathetic Customer Experience
I had no internet connection the whole day and my partner called Supersonic to find out why we not having connection. She was advised by Nomusa the agent that I don't have an account with them while I do have an active fibre account that I get debited everyone month for just over a year.
She called me asking for evidence reflecting that I have an account. I sent the evidence and she responded that she will get back to me which was 13:00 and now is 17:00 she has not gotten back to us. I am still without network for a service that I pay monthly. The service I have been getting from Supersonic is pathetic really
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
30 Oct 2022, 19:02We humbly apologize for the inconvenience caused. Kindly forward us a direct message with your query so we can assist further.
Supersonic 's reply30 Oct 2022, 19:02
Official
We humbly apologize for the inconvenience caused. Kindly forward us a direct message with your query so we can assist further.
GH
Godphrey H's updateReviewer Update
30 Oct 2022, 19:41Hi
My name is Godphrey I have a fibre internet with you. The whole of today I never had internet connection. My partner called and she was advised I don't have an active account by Nomusa . The agent called me required evidence to indicate I am an existing client with active connection. I sent around 12noon received an email that she will but never got any call or atleast try my partner as she was the one that initiated the query. I don't appreciate promises not kept and being told I don't exist while I get debited monthly.
please assist me I don't have internet connection
***
My name is Godphrey I have a fibre internet with you. The whole of today I never had internet connection. My partner called and she was advised I don't have an active account by Nomusa . The agent called me required evidence to indicate I am an existing client with active connection. I sent around 12noon received an email that she will but never got any call or atleast try my partner as she was the one that initiated the query. I don't appreciate promises not kept and being told I don't exist while I get debited monthly.
please assist me I don't have internet connection
***
GH
Godphrey H's update30 Oct 2022, 19:41
Reviewer Update
Hi
My name is Godphrey I have a fibre internet with you. The whole of today I never had internet connection. My partner called and she was advised I don't have an active account by Nomusa . The agent called me required evidence to indicate I am an existing client with active connection. I sent around 12noon received an email that she will but never got any call or atleast try my partner as she was the one that initiated the query. I don't appreciate promises not kept and being told I don't exist while I get debited monthly.
please assist me I don't have internet connection
***
My name is Godphrey I have a fibre internet with you. The whole of today I never had internet connection. My partner called and she was advised I don't have an active account by Nomusa . The agent called me required evidence to indicate I am an existing client with active connection. I sent around 12noon received an email that she will but never got any call or atleast try my partner as she was the one that initiated the query. I don't appreciate promises not kept and being told I don't exist while I get debited monthly.
please assist me I don't have internet connection
***
GH
Godphrey H's updateReviewer Update
01 Nov 2022, 12:48Hi Supersonic
I'm still waiting now almost three days . I have spent on airtime to contact vumetel and you and is being a nightmare, plus I have been buying data daily to help m.e work . Please assist me this is frustrating
I'm still waiting now almost three days . I have spent on airtime to contact vumetel and you and is being a nightmare, plus I have been buying data daily to help m.e work . Please assist me this is frustrating
GH
Godphrey H's update01 Nov 2022, 12:48
Reviewer Update
Hi Supersonic
I'm still waiting now almost three days . I have spent on airtime to contact vumetel and you and is being a nightmare, plus I have been buying data daily to help m.e work . Please assist me this is frustrating
I'm still waiting now almost three days . I have spent on airtime to contact vumetel and you and is being a nightmare, plus I have been buying data daily to help m.e work . Please assist me this is frustrating