Pathetic customer care... non excistent

I have tried to communicate for almost 2 weeks. no replies. no answers. phones just ring. customer service is up to peanuts. unacceptable. ref nr provided and have proof of their preferred way of communication which is WhatsApp and the best answers is "Please be advised that we are currently experiencing higher call volumes than usual. Kindly bear with us as you may experience some delays in our response times. We sincerely apologise for any inconvenience this may cause. Thank you for your patience and understanding." that being 8 in the morning when they open and daily at close of day "Unfortunately, we couldn't get to your chat today and our team is now offline. Please message us at 8am tomorrow."