Pathetic customer care and complaint lodging process

To whom it concerns the service via the call center is beyond pathetic and impersonal which compounds their inability to resolve basic customer complaints. I am a vuma reach and supersonic client for almost a month and have yet to enjoy the agreed line speed of 20mbps. I have made over 100mins in calls to the call center and have had my plea for assistance on CAS-417108 closed without resolution on the 8th Feb.

I have made a +30min call prior to this email and pleaded for assistance and management contact information with mbuso to no avail as per company policy. I am now waiting for a call from lorenzo (with unknown surname due to company policy) and have been told this is the only email address I may attempt to find help on.

I have been debited and request that since my agreement in terms of line speed and after service is in breach that I be refunded or compensated for this disservice and frustration. My contact number is *** and alternatively ***.

Is there anyone that can assist me and rectify the breach in service level agreement I am experiencing from supersonic. Frustrated by your service Justin