Pathetic customer and product service from Supersonic

I have been using a wifi router purchased from Supersonic, without error for the last 3months.

Two weeks ago my router stopped working and I tried in vain to contact Supersonic for support.

After numerous e-mails and WhatsApp, after 2 weeks, someone contacted be via WhatsApp no *** in the hope of assisting by means of providing links to access.

Today someone called me from *** and remotely attempted to assist.

I was told to hold while connectivity was being restored and the call was cut. I have tried to call again and no response.

Although my account was debited, I was unable to make use of the service I am paying for and receiving the most pathetic customer services from Supersonic.

I have spent more money purchasing data, for the past two weeks, whilst I have already been debited by supersonic. I am at my wits end, can some assistance or relief be provided.