CK
Cristo K

1 reviews | Active since May 2018

04 Nov 2019, 12:07

PATHETIC, BAD, POOR

I'm done, since I have joined supersonic it has been a headache... I waited over 20 days for my order (after paying in full) and when I received it, had to wait another week before it was connected. Everyday they apologize and I hope for better service... On Friday, just before debit day, I contacted them and showed them the mistake on my invoice (being invoiced for 4 devices and sim cards and only holding 3 of each)... They promised me that the amount to be debited will be correct, and boom, there they debit me for 4 subscriptions... When I request to speak to a manager, they keep me on a line, there is no open lines to them... I have paid over R 3000.00 for less than 4 days of continued service... COME ON!!!

0
Replies (3)
Supersonic
Supersonic 's reply04 Nov 2019, 12:47
Official
Hello Cristo, 

Apologies for your frustrating experience. Please note that your issue has been escalated and a senior agent will be in contact to assist shortly. 

Regards, 
The Supersonic Team 

Best regards,

CK
Cristo K's update07 Nov 2019, 15:37
Reviewer Update
It's been 3 days, still waiting for an agent to contact me?
CK
Cristo K's update12 Nov 2019, 13:05
Reviewer Update
7 days and counting...