1 reviews | Active since May 2018
PATHETIC, BAD, POOR
I'm done, since I have joined supersonic it has been a headache... I waited over 20 days for my order (after paying in full) and when I received it, had to wait another week before it was connected. Everyday they apologize and I hope for better service... On Friday, just before debit day, I contacted them and showed them the mistake on my invoice (being invoiced for 4 devices and sim cards and only holding 3 of each)... They promised me that the amount to be debited will be correct, and boom, there they debit me for 4 subscriptions... When I request to speak to a manager, they keep me on a line, there is no open lines to them... I have paid over R 3000.00 for less than 4 days of continued service... COME ON!!!
Apologies for your frustrating experience. Please note that your issue has been escalated and a senior agent will be in contact to assist shortly.
Regards,
The Supersonic Team
Best regards,
Apologies for your frustrating experience. Please note that your issue has been escalated and a senior agent will be in contact to assist shortly.
Regards,
The Supersonic Team
Best regards,
