Pathetic and Unprofessional Service from Supersonic

Pathetic and Unprofessional Service from Supersonic

We have endured 7 days without network while receiving utterly unacceptable service from Supersonic. Despite our account being fully paid, we have not received the service we’re entitled to, nor any meaningful assistance since last Friday.

We’ve spent countless hours on the phone, wasting our personal time and airtime, only to be met with empty promises and no resolution. To make matters worse, no technicians have been sent out, and we were shockingly informed that Supersonic does not have any technicians available. My husband even had to resort to plugging in his PC and spending hours on calls as Supersonic attempted to resolve the issue remotely, but to no avail.

The lack of service has not only cost us time but also additional expenses. We’ve had to work from coffee shops, incur costs for hotspotting from our cellphones, and endure unnecessary stress. To date, we’ve made over 25 phone calls and spent more than 10 hours on the phone with absolutely no resolution.

This is not our first negative experience with Supersonic, but this situation has reached a new low. Your failure to provide reliable service, combined with a complete lack of accountability and support, is unacceptable.

We demand immediate action and a permanent resolution to this matter. Continuing to pay for a service we are not receiving is unjust, and your unprofessional approach is costing us far more than money.