Pathetic and Inconsiderate Customer Service

The customer service at Supersonic is absolutely shocking and disgusting.

I was charged for a router which was delivered back to them on the 28 July 2022. They misplaced it and eventually found it. Today is the 7th of September 2022 and I still haven't received my refund back.

All they tell me is that "the billing department manager still hasn't approved the refund", knowing very well that my refund is long overdue. They said it takes 7 - 21 days but that's long past and I still get told it's not approved over a month later. Meaning I still have to wait longer once the manager finally decides to approve my overdue refund.

I've had so many bad experiences with this company I've somewhat gotten used to the poor service levels. However this I can't let go. I want my money back and I'm really sick of waiting as if I'm the one in the wrong for the delay.