Pathetic accounts department.

I have been a loyal customer of Supersonic for almost a year paid on time and unfortunately had to part ways with them because they could not install fiber at my residence and had to make use of an alternative service provider. In the processing of canceling my service with them I accidently paid a month subscription ahead and been waiting 3 weeks for refund. The accounts department also has not rep**** to my mail and I have called the call center. Its just pathetic that I have to wait so long for a refund and have to resort to Hellopeter to get this resolved. If something does not belong to you and you can clearly see it does not belong to you just make the refund or at least communicate and say you have financial difficulties and can only make payment when you have funds. It's a basic principle.