Pathetic Accounts and Communication Department

Only giving a one star because I cannot give zero. I am disgusted and quite frankly so fed up with the accounts department and communication at Supersonic.

I used to have a fibre line from 2020 to 2021 and then I moved so left Supersonic. When I came back in 2023 I set up a new profile and it obviously caused confusion with my old profile where I paid EFT. I was ensured that my current fibre would be transferred to my old account and my new account with my banking details would be deleted.

I paid manually from August 2023 till December 2023 always paying before the 1st.

Then you had a migration of systems and apparently my new account was not deleted.

On the 2nd of January I was debited despite paying at the end of December. After NUMEROUS WhatsApp conversations and a phonecall I was told it was a mistake on your side and you apologize and it would be sent to higher management to be rectified. I spoke to a supervisor named Ray with the reference number SST255013 who apologised and said he would contact me within the hour. That was the 3rd of January and Ray still hasn't contacted me.

I was able to reverse the amount and spoke to you again via WhatsApp to ensure my banking details were removed and I was given pathetic answers and then eventually just ignored.

I waited until the 1st to see if I was debited or needed to pay manually. Now of course I was DOUBLE DEBITED.

You need to get your **** in order.

I am going to get it reversed AGAIN and then going to the police tomorrow to open a case of *****.

This is absolutely ridiculous for a loyal client that always pays on time.

Disgusting.