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Dhiren M

1 reviews | Active since Jan 2021

25 Jan 2021, 20:42

Pathetic 1-2mbps Supersonic uncapped LTE

It's become quite clear that Supersonic throttles their uncapped LTE after 6pm as the download speeds drop from 25-30mbps to a pathetic 1-2mbps, yet upon sign up there isn't any mention of this. In fact they mentioned that there isn't any Fup, throttling or shaping of any sort. So what happens when you call and complain, the response is that this is a 'best effort service.' Well haha, jokes on us as you charge a hefty fee if we cancel within 6 months. I believe they continue to sell their uncapped LTE package even though they can't deliver the quality.

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Replies (1)
Supersonic
Supersonic 's reply26 Jan 2021, 09:35
Official
Hello Dhiren, 

We are sorry to see that you are not enjoying our service. Please note that I have escalated your complaint to the management team and we will be in touch to discuss this with you. 

Regards, 
Sandra