Part 2 of pathetic service

I am absolutely sick and tired of calling everyday. I am supposed to be on a 200 speed line and every single day I must call in and query why I am on a 100 line. I received the sms of the migration on the 15 of December 2022 and till today it has not been rectified. I have been paying for a 200 speed but till today nothing. I have received a call today claiming it was fixed but still nothing. Then MTN says it just be done from Metrofibre then they have fixed then a thousand more excuses. It took 2 weeks to get someone out to replace my router. This absolute nonsense and the worst customer service I have experienced.

After eventually getting the router replaced and again calling in everyday we established the line is a 200 speed but the wifi is only 100.

I get promised follow ups call backs and still nothing. Nobody has the decency to call and come back to me. Still not resolved but my money is taken. Absolutely disgusting and I will never recommend anyone to use Supersonic.

You can go ahead and pls cancel my line