Paid in Full. Misled in Writing. Left Without Internet for 96 Hours.

My internet went down on 2 April 2026. After 96+ hours without service, Supersonic told me in writing that the cause was cable vandalism affecting Vuma Reach clients in my area.

I then independently called Vumatel, who confirmed there was no such outage in my area and that no ticket had ever been logged by Supersonic on my behalf. My neighbour on the same Vumatel network had no interruption throughout. Vumatel identified a fault on my specific line and logged a ticket themselves — something Supersonic should have done on day one. Supersonic’s own agents gave conflicting explanations for the outage. Tickets were closed without confirmed resolution. Basic diagnostic questions were only asked four days after the fault was reported. I have been forced to investigate and escalate my own fault while paying full subscription fees.