MM
Mpho M

1 reviews | Active since May 2021

12 Jun 2021, 08:27

Paid for ******* Services

It's so sad that I really have to write a bad review yet again, this company is a joke. My Sim card stopped working on the 1st of April for some odd reason and they couldn't fix it. The whole month I didn't have internet while I was calling none stop. It came to a point where I was told that they need to send me a new Sim. I waited 3 weeks for it to be delivered. After delivery, the Sim card was not Rica'ed which took another week to be done. Great, I'm online now and to my surprise the data from the old Sim that was PAID FOR wasn't loaded to the new Sim. I called again 3 days in a row until yesterday when I was told that I will not get back the data from the old Sim, so basically I paid two installments for no service and I am not compensated eventhough it was not my fault to deactivate my original Sim card. I've had it with you guys, if I had the financial capacity I'd follow the footsteps of the dude who put up a billboard for lack of satisfaction from the rival company for everyone to see how useless they were.

0
Replies (2)
Supersonic
Supersonic 's reply12 Jun 2021, 12:24
Official
Good day Mpho. 
I apologise for the frustration caused. Kindly allow me a moment to follow up on your query and escalate to the relevant departments. 
Kind regards, Nonhlanhla
MM
Mpho M's update12 Jun 2021, 14:06
Reviewer Update
So how can I not use my old data if it is the same subscription, doesn't it make sense to calculate the pro-rata data that was left and put it on the same Sim? Remember it was not my fault your system crashed my Sim card and I do need that data back and get my money's worth. If I can't, what was the point of you deducting money from my account when your services were not available?