Paid for Fibre, Still No Service – Extremely Disappointed with Supersonic

I recently signed up and paid for a fibre deal with Supersonic. Shortly after making payment, I received a message saying my service was active and ready to use. However, I immediately contacted Supersonic to inform them that I do not have the necessary equipment (router and ONT box) at my premises, as I have just moved in and the previous tenants took it with them.

I explained this to multiple agents, yet I was told they needed to cancel the line and reapply, then wait for feedback from Vumatel – which would supposedly take 48 hours. It's now well beyond that, and I am still waiting for feedback. I keep calling, but no one seems to know what they’re doing or show any urgency to help.

To make matters worse, I have paid for fibre internet, but I am now forced to buy mobile data just to stay connected because Supersonic doesn't seem to care about resolving the issue. This is unacceptable.

As a first-time customer, I regret choosing Supersonic. I should have stuck with MWEB, who never gave me these kinds of problems. I’ve repeatedly told Supersonic that I work from home and that my job depends on a stable internet connection, yet they continue to offer no positive or helpful response. The service is poor and customer support is even worse.