Paid for February Service – No Data Allocated and No Communication

I am extremely dissatisfied with Supersonic’s internet service and lack of communication.

We paid for our February internet service, however no data was allocated at all, despite payment being made. On Sunday, 1 February, we contacted Supersonic and were informed that our account had been migrated from an uncapped package to a capped 500GB package, and that this was the reason for the issue. We were told the matter had been escalated.

On Monday, 2 February, we called Supersonic three times and spoke to Michelle, Khanyisile, Boitumelo, and finally Lerato (the supervisor). Lerato promised that we would receive feedback by 14:00, but no one contacted us and the issue remains unresolved.

Because there was no internet at all, I was unable to work from home for the entire day. My manager kept calling to check on my availability, and this situation placed me in a very difficult position through no fault of my own.

What is even more concerning is that Supersonic has now stopped answering our calls completely. It appears that once they recognise our number, they simply do not respond. This is unacceptable and unprofessional.

We paid for a service that was never provided. I am requesting an immediate refund or urgent resolution. Supersonic’s handling of this matter has caused unnecessary stress and loss of productivity.

I expect urgent assistance and proper communication.