DN
Deon N

1 reviews | Active since Aug 2021

29 Aug 2021, 09:58

Overcharging for data used.

The internet speed and quality is very good but....... My wife and I are staying alone and we have the broadband internet with 30gb anytime and 30gb nighttime package. NEVER in my life have i encountered data being used so quickly as with Supersonic. We only watch youtube, Netflix and Catchup. Last night we watched Youtube xfactor auditions for 1hour and my supersonic statement shows 6.78 gigs used in 1hour. This kind of thing happens EVERY month and even after reporting it they say they can't say which device is using all the data. We know that only 2 cellphones and our tv are connected. It is simply impossible to use 6.7gb in 1 hour! We used 86gb in one month according to them. After the first incedent we changed all passwords but the problem stays the same. I am 100% sure the overcharge for data being used. I don't know how to prove it or what to do.

0
Replies (3)
Supersonic
Supersonic 's reply29 Aug 2021, 10:37
Official
 Good day Deon. 
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query. 
Kind regards, Nonhlanhla 

Best regards,

Supersonic
Supersonic 's reply29 Aug 2021, 12:07
Official
Hi Deon. 
Kindly provide me with your Supersonic account number or your ID number so I can look into your account. 
Kind regards, Nonhlanhla

Best regards,

Supersonic
Supersonic 's reply30 Aug 2021, 07:21
Official
Hi Deon. 
According to your usage, you have had quite a spike in your usage over the past few days. If this is not intentional, kindly take a look at your update and ensure that they take place after 00:00. You may also take a look at the devices connected to your router on 192.168.8.1 on your browser. 
Kind regards, Nonhlanhla

Best regards,