Overcharged Without Explanation – Unacceptable Service!

Hello Peter,

I am extremely disappointed with Supersonic for debiting more than the agreed amount from my account. I signed up for a specific package, yet I was charged R1009,45 instead of the expected R549 on the 26th August 2024.

There was no prior communication or justification for this overcharge. I’ve tried to reach out to customer service, but I’ve received no helpful response or resolution so far.

This is unacceptable. I expect a full refund of the excess amount and a clear explanation of how this happened. Supersonic needs to take accountability and correct their billing system. If this is not resolved promptly, I will consider taking further action.

Sort this out urgently! Yolisa Tshoma