NR
Nival R
1 reviews | Active since Aug 2016
28 Dec 2023, 16:13
Overcharged and never credited.
I have been with Supersonic for 3 years now. Last year I had changed to a different line on a special they were running, I was supposed to be paying R889.00 for the first 3 months thereafter R1445.00. I was charged R1445.00 for the first 2 months and then after logging a complaint with them I was told that I would be credited for the R1112.00 that I was overcharged. On the third month I was charged R889.00 and now on the fourth month I am invoiced for R1445.00. I have not been credited for the R1112.00 that I was over charged despite following up countless times with them. Appalling billing department.
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Replies (2)
Supersonic 's replyOfficial
28 Dec 2023, 16:34Thank you for sharing your concerns. I understand how important accurate billing is, and I apologize for the inconvenience this has caused. We've initiated a request with our billing department to investigate and rectify the discrepancies in your charges.
Rest assured, we take these matters seriously, and we'll do our best to resolve this issue promptly. As soon as we receive an update from our billing team, we'll reach out to you with a comprehensive resolution.
We appreciate your patience and understanding in this matter. If you have any other questions or need further assistance, please feel free to let us know.
Best regards,
Supersonic 's reply28 Dec 2023, 16:34
Official
Thank you for sharing your concerns. I understand how important accurate billing is, and I apologize for the inconvenience this has caused. We've initiated a request with our billing department to investigate and rectify the discrepancies in your charges.
Rest assured, we take these matters seriously, and we'll do our best to resolve this issue promptly. As soon as we receive an update from our billing team, we'll reach out to you with a comprehensive resolution.
We appreciate your patience and understanding in this matter. If you have any other questions or need further assistance, please feel free to let us know.
Best regards,
NR
Nival R's updateReviewer Update
02 Jan 2024, 17:39I have received a debit order this month for R2001.00. I am still not credited for the R1112.00 and now a debit order for more than the package that I am on. I am now owed a credit of R1668.00 but I am getting nowhere with this matter. I called this afternoon to enquire and was told that she only sees an invoice for R1445.00 and not sure why I am being debited R2001.00. I was then told that Supersonic is working on skeleton staff until next week so I have to call and enquire again for a matter that was queried in October. I will be taking this matter to the National Consumer Commission if I do not get any action by next week.
NR
Nival R's update02 Jan 2024, 17:39
Reviewer Update
I have received a debit order this month for R2001.00. I am still not credited for the R1112.00 and now a debit order for more than the package that I am on. I am now owed a credit of R1668.00 but I am getting nowhere with this matter. I called this afternoon to enquire and was told that she only sees an invoice for R1445.00 and not sure why I am being debited R2001.00. I was then told that Supersonic is working on skeleton staff until next week so I have to call and enquire again for a matter that was queried in October. I will be taking this matter to the National Consumer Commission if I do not get any action by next week.