bZ
bongani Z
1 reviews | Active since Jul 2021
09 Sept 2021, 12:33
Over billing
I have been calling Supersonic from 25/08/2021 regarding over billing of my account I spent over R500 on airtime all the time being told that their billing department will get back to me am still waiting till today only got an email from Mariska, who just told me of how much they will bill me for September but never cared to explain why I am over billed for the last 2 months, honestly their service is weak and would not recommend anyone to use Supersonic as a service provider and next phone call I make will be to cancel their service.
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
09 Sept 2021, 12:40Good day Bongani.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply09 Sept 2021, 12:40
Official
Good day Bongani.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
bZ
bongani Z's updateReviewer Update
09 Sept 2021, 19:56That email does note explain or check it or ask Mariska about the email and see if it clearly explain why am debited that amount of money twice.
bZ
bongani Z's update09 Sept 2021, 19:56
Reviewer Update
That email does note explain or check it or ask Mariska about the email and see if it clearly explain why am debited that amount of money twice.
bZ
bongani Z's updateReviewer Update
10 Sept 2021, 05:29After writing to hellopeter Supersonic Nonhlalnhla sent me an email saying somebody has already explained why the overbilling , would I write this review if I understood that email? Or should I tell them to call me , they billed me R880 in July for the month of August when I upgraded to their R600 subscription and billed R1002 in August for September since this is prepaid they issued 2 invoices in August and they were not supposed to that.
bZ
bongani Z's update10 Sept 2021, 05:29
Reviewer Update
After writing to hellopeter Supersonic Nonhlalnhla sent me an email saying somebody has already explained why the overbilling , would I write this review if I understood that email? Or should I tell them to call me , they billed me R880 in July for the month of August when I upgraded to their R600 subscription and billed R1002 in August for September since this is prepaid they issued 2 invoices in August and they were not supposed to that.
Supersonic 's replyOfficial
11 Sept 2021, 17:28Good day Bongani zwane. Thank you for reaching out to supersonic fibre.
We will review your inquiry and revert.
ATM.
We will review your inquiry and revert.
ATM.
Supersonic 's reply11 Sept 2021, 17:28
Official
Good day Bongani zwane. Thank you for reaching out to supersonic fibre.
We will review your inquiry and revert.
ATM.
We will review your inquiry and revert.
ATM.