Outrageously Disappointing: My Experience with Supersonic Lackluster Service

As a new client of Supersonic, I must express my profound disappointment and frustration with the outrageous level of service I have encountered. After registering online 72 hours ago, I was promised a call within 48 hours, as stated on their website. However, days went by without any communication whatsoever.

Numerous attempts to contact them via calls and messages yielded no response until much later, when I finally received a message from Bontle around 12 pm, almost five hours after my initial inquiry. To my dismay, I was informed that installation could take anywhere from 7 to 14 working days, a timeframe that was never mentioned on their website.

What adds insult to injury is that I had already made payment without being fully informed of the lengthy installation process. Unlike other reputable WiFi companies, Supersonic failed to follow up promptly after registration, leaving me in the dark regarding crucial details about the service I had paid for.

In an era where prompt communication and transparency are paramount in customer service, Supersonic's blatant disregard for these principles is utterly unacceptable. I strongly urge potential customers to think twice before engaging with a company that demonstrates such disregard for customer satisfaction.