Out of pocket by R3 315,16 due to ********** Debit Orders on my Account by Supersonic

Supersonic is the most ********* and disorganised company I have ever encountered. I had considered changing ISP in January this year from MWEB to Supersonic. I am so happy now that I chose to stay with MWeb! Supersonic did send a technician to my flat, who said I needed to cancel my contract with MWeb and get MWeb to cancel the agreement with Octotel as my fibre provider, notify Supersonic once this was done, and then inform Supersonic so they could become my ISP. They requested my bank details as they said if I changed ISP to Supersonic they would bill me via debit order. I decided this was all too much admin, and having read terrible reviews about Supersonic on Hello Peter and elsewhere, combined with having been a satisfied MWeb customer since 1998, I decided to stay with MWeb. I never signed or entered into any agreement with Supersonic. Hence I was shocked when, on 1 March, Supersonic put a debit order on my account and **********ly took R2 120,16. I had to phone ABSA to stop and reverse this debit order, which ABSA quickly did. I immediately tried to phone Supersonic and also contacted them via their WhatsApp number to inform them of their "mistake". I had no luck there and they stopped correspondence with me. Thus, I emailed their billing department and have been in contact with Minnah Modisane since 10 March. She escalated my query to "Project Management" on 10 March to sort out my problem and said she'd get back to me. 2 weeks later and I had still not had feedback from Minnah. I emailed her again on the 25 March to enquire what was going on and what the status of my query was. NO RESPONSE. But, on 1 April, Supersonic AGAIN **********LY deducted R3 315,16 from my account. I again contacted ABSA, but due to the lockdown, it is difficult to stop this debit order and have the money returned to me immediately, as they were able to do before.

I have reported Supersonic's behaviour to ABSA as *****. I have had to send a written email request to *** is inconvenient and taking up my valuable time. Supersonic, I am disgusted by your lack of service, inefficiency, and lack of care. Due to the lockdown my salary has been severely affected, and I am now out of pocket by R3315,16 due to Supersonic's ********* behaviour. I would like an URGENT response to this query from Supersonic, as well as resolution of my problem. In the meantime, for those considering Supersonic as their ISP, my advice is to practice social distancing and STAY AWAY from them. There are far better and efficient ISPs out there. Supersonic can NOT be trusted.